Legal notice

When booking individually selected accommodation, the General Terms and Conditions for the Hotel Industry (2006) apply. You can download them here. Payment for the entire arrangement is made directly via Hohe Tauern - die Nationalpark-Region in Kärnten Tourismus GmbH. When booking a package and/or an additional service such as a guided tour, the Package Travel Act (PRG) applies. You can download the standard information sheet for package travel contracts here. Organizer: Hohe Tauern - die Nationalpark-Region in Kärnten Tourismus GmbH, registration number 2018/0042 in the organizer directory of the Federal Ministry for Digital and Economic Affairs. In accordance with the Package Travel Ordinance (PRV), customer deposits for package tours of the tour operator Hohe Tauern - die Nationalpark-Region in Kärnten Tourismus GmbH are secured under the following conditions: The down payment shall be made at the earliest eleven months before the agreed end of the tour and shall amount to 10% of the tour price. The final payment shall be made at the earliest 20 days before the start of the trip - step by step against delivery of the travel documents to the traveler. Deposits or final payments are only secured to the extent that the tour operator is entitled to accept them. The secured amount shall be used primarily to satisfy payments received in accordance with the regulations. All claims must be registered with the liquidator (TVA-Tourismusversicherungsagentur GmbH, Ferstelgasse 6, A-1090 Vienna, 24h emergency number: +43 1 361 9077 44, Fax: +43 1 361 9077 25, abwicklung@tourismusversicherung.at) within 8 weeks of the occurrence of insolvency.

Cancellation conditions (excerpt from the General Terms and Conditions)
- Up to 40 days before arrival you can cancel free of charge
- 39 - 21 days before arrival we charge 50% of the travel price
- 20 - 8 days before arrival the cancellation fee is 70% of the travel price
- from a cancellation within the last 7 days before arrival we charge 90% of the travel price.

The right of withdrawal according to §11 para. 1 FAAG does not apply, instead we apply the General Terms and Conditions for the Hotel Industry (http://www.hotelverband.at/down/AGBH_061115.pdf).

Here you can download our legal notice.