Legal notice

When booking a individually selected accommodation the General Terms and Conditions for the Hotel Industry (2006) apply. These are available for download here ready for you. Payment for the entire arrangement is made directly through Hohe Tauern - the National Park Region in Carinthia Tourismus GmbH. When booking a Flat rate and/or an additional service such as a guided tour, the Package Travel Act (PRG) applies. You can find the standard information sheet for package travel contracts to download here. OrganizerHohe Tauern - the National Park Region in Carinthia Tourismus GmbH, entry number 2018/0042 in the organizer directory of the Federal Ministry for Digitalization and Economic Location. According to the Package Travel Ordinance (PRV), customer deposits for package tours of the organizer Hohe Tauern - the National Park Region in Carinthia Tourismus GmbH are secured under the following conditions: The down payment is made at the earliest eleven months before the agreed end of the trip and amounts to 10% of the travel price. The remaining payment is made at the earliest 20 days before the start of the trip - step by step against handing over the travel documents to the traveler. Deposits or final payments are only secured to the extent that the tour operator is entitled to receive them. The security amount will be used primarily to satisfy payments received in accordance with the regulations. In the event of any other loss of claims, all claims must be filed with the liquidator (TVA-Tourismusversicherungsagentur GmbH, Ferstelgasse 6, A-1090 Vienna, 24-hour emergency number: +43 1 361 9077 44, Fax: +43 1 361 9077 25, abwicklung@tourismusversicherung.at) within 8 weeks of the occurrence of insolvency.

Cancellation conditions (excerpt from the General Terms and Conditions)
- Up to 40 days before arrival you can cancel free of charge
- 39 - 21 days before arrival we charge 50% of the travel price
- 20 - 8 days before arrival the cancellation fee is 70% of the travel price
- from a cancellation within the last 7 days before arrival we charge 90% of the travel price.

The right of withdrawal according to §11 para. 1 FAAG does not apply, instead we apply the General Terms and Conditions for the Hotel Industry (http://www.hotelverband.at/down/AGBH_061115.pdf).

Here you can download our legal notice.